MERIDIAN REACH · GLOBAL BUSINESS SUPPORT
Service & Cancellation Policy
How we plan engagements and handle changes.
Policy details
Before work begins
We agree the scope, deliverables, estimated timeline, payment stages and required client inputs. An inquiry alone does not authorise billable work.
Project changes
Requests outside the approved scope are reviewed before implementation. Additional work may require a revised quote and schedule.
Pauses and cancellations
Notify your project contact as early as possible. Completed work, committed third-party costs and any refundable balance are assessed against your agreement and applicable requirements.
Revisions and handover
Included revision rounds and final deliverables are confirmed in the proposal. Ongoing maintenance or marketing is provided only when separately included or agreed.
Resolving a concern
Send a clear description of the issue and the outcome you are seeking. We will review the project records and discuss a practical response.